The Municipality provides a range of municipal services to the community and entities of Al Ain.
The Building and Construction Sector EHS Department provides support and guidance to the entities who work in the Construction Sector, to enable them to implement an Environment, Health and Safety Management System (EHSMS). This is in accordance with the guidelines of the Competent Authority (Environment Agency of Abu Dhabi – EAD) and the mission and vision of the Municipality.
We are looking to recruit a Call Centre Operator to provide the Administration Section with the call centre support required to support the running of the Building & Construction EHS Department.
Please note, Only Emirati candidates will be considered for this position.
Responsibilities
- Develop good professional working relationships at all levels in the municipality, and third parties to ensure an effective provision of the call centre function for the B&C S.
- Communicate effectively both internally and externally to create an open effective organization that delivers against the needs of the municipality.
- Language skills – fluent English and Arabic
- Set a personal example to promote a climate for the growth of a positive environment, health and safety conscious culture within Al Ain Municipality and the Field Office Team.
- Provide professional telephone support to the B&C entities.
- Develop scripts to ensure a clear, supportive enquiry process for entities
- Other duties as required
Requirements
Requirements
Qualifications
-Degree qualified in a related discipline
-Professional Qualifications would be advantageous
Technical Competencies
- Experience of providing support in an office environment, which must include significant Helpdesk experience.
- Typing skills
- I.T literate
- Proven communication skills and an excellent telephone manner.
- Ability to work with minimal supervision and a proactive approach.
- Good record keeper self sufficient, vibrant and a keen team player.
- Motivated to work with the team to progress and improve current procedures.
- Awareness of the construction industry and technical awareness are desirable.
About the Company
Atkins is one of the leading providers of professional, technology based consultancy and support services to the industry, commerce and governments in all of the world’s major economies. With over 17,000 staff operating in Europe, the Middle East, Asia Pacific and the Americas, Atkins has a broad range of skills and resources and provides Clients with a comprehensive service throughout the entire life cycle of the projects in the built environment.
We aim to be the international first choice supplier of technical and integrated services. Shaped by our customers' needs, our vision is to:
• focus on quality
• seek world class design and excellence
• strive to add value
• be flexible to the evolving needs of a changing society
Atkins first carried out design and supervision commissions in the Gulf area in 1967. From its regional head office in Dubai, U.A.E. Atkins Middle East now employs over 2000 staff located in Dubai, Abu Dhabi, Sharjah, Oman (Muscat ), Qatar (Doha) Bahrain (Manama), Kuwait (Kuwait City) and India (Bangalore).
Email this Job